{"id":45529,"date":"2024-01-04T00:11:01","date_gmt":"2024-01-03T21:11:01","guid":{"rendered":"https:\/\/emlaktuel.com\/?p=45529"},"modified":"2024-01-04T00:11:01","modified_gmt":"2024-01-03T21:11:01","slug":"manin-basarili-yetkili-servisleri-odullerini-aldi","status":"publish","type":"post","link":"https:\/\/emlaktuel.com\/?p=45529","title":{"rendered":"MAN\u2019\u0131n Ba\u015far\u0131l\u0131 Yetkili Servisleri \u00d6d\u00fcllerini Ald\u0131"},"content":{"rendered":"\n\n\n
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MAN YETK\u0130L\u0130 SERV\u0130SLER\u0130 2023\u2019\u00dcN SON TOPLANTISINI ANKARA\u2019DA GER\u00c7EKLE\u015eT\u0130RD\u0130:<\/u><\/strong><\/p>\n

MAN\u2019\u0131n Ba\u015far\u0131l\u0131 Yetkili Servisleri \u00d6d\u00fcllerini Ald\u0131<\/strong><\/p>\n

MAN Kamyon ve Otob\u00fcs Ticaret A.\u015e., 2023 y\u0131l\u0131 2. D\u00f6nem Yetkili Servisler toplant\u0131s\u0131n\u0131 Ankara\u2019da ger\u00e7ekle\u015ftirdi. Toplant\u0131da, Yetkili Servis De\u011ferlendirme ve Geli\u015ftirme Program\u0131 kapsam\u0131nda ba\u015far\u0131l\u0131 olan MAN Yetkili Servisleri d\u00fczenlenen \u00f6zel bir t\u00f6renle \u00f6d\u00fcllerini ald\u0131. \u00dc\u00e7 farkl\u0131 kategoride yap\u0131lan de\u011ferlendirmeler sonucunda B Tipi Yetkili Servisler kategorisinde \u0130zmir Avos Yetkili Servisi, C Tipi Yetkili Servisler kategorisinde de Erzurum Do\u011fu-Trans Yetkili Servisi 1\u2019inci oldu. M\u00fc\u015fteri Memnuniyeti kategorisinde ise, \u0130zmir MAN Yetkili Servisi EGEMAN ilk s\u0131rada yer ald\u0131.<\/strong><\/p>\n

MAN Yetkili Servisleri 2023 y\u0131l\u0131n\u0131n son toplant\u0131s\u0131 i\u00e7in Ankara\u2019da bir araya geldi. MAN Kamyon ve Otob\u00fcs Ticaret A.\u015e.\u2019nin ev sahipli\u011finde 19-20 Aral\u0131k\u2019ta JW Marriott Otel\u2019de d\u00fczenlenen toplant\u0131ya MAN\u2019\u0131n yan\u0131 s\u0131ra T\u00fcrkiye farkl\u0131 noktalar\u0131nda hizmet veren MAN Yetkili Servislerinin y\u00f6neticileri kat\u0131ld\u0131. Toplant\u0131 kapsam\u0131nda verilen gala yeme\u011finde MAN markas\u0131n\u0131n ruhunu yeniden ya\u015fayan kat\u0131l\u0131mc\u0131lar, ayr\u0131ca 2023 y\u0131l\u0131n\u0131 de\u011ferlendirip, 2024 y\u0131l\u0131n\u0131n vizyonuna ili\u015fkin de g\u00f6r\u00fc\u015flerini payla\u015ft\u0131lar. <\/p>\n

\u201cB\u00fcy\u00fcyen pazarda rekabet ve m\u00fc\u015fteri ili\u015fkileri a\u00e7\u0131s\u0131ndan yo\u011fun bir s\u00fcreci ya\u015fad\u0131k\u201d<\/strong><\/p>\n

Toplant\u0131da konu\u015fan MAN Kamyon ve Otob\u00fcs Ticaret A.\u015e. M\u00fc\u015fteri Hizmetleri Direkt\u00f6r\u00fc Ayd\u0131n Yumruk\u00e7al, y\u0131la ili\u015fkin genel de\u011ferlendirmelerde bulundu ve \u015funlar\u0131 s\u00f6yledi:<\/p>\n

\u201c2023 y\u0131l\u0131, pek \u00e7ok a\u00e7\u0131dan zorlu bir y\u0131l oldu. %25 oran\u0131nda b\u00fcy\u00fcme g\u00f6steren pazarda hem rekabet hem de m\u00fc\u015fteri ili\u015fkileri a\u00e7\u0131s\u0131ndan yo\u011fun bir s\u00fcreci ya\u015fad\u0131k. Bu nedenle 2023 y\u0131l\u0131nda m\u00fc\u015fteri memnuniyetini sa\u011flamak \u00f6nceki senelere g\u00f6re daha zorlu oldu. Ancak bu y\u0131l\u0131 hep birlikte ba\u015far\u0131yla geride b\u0131rakt\u0131k. \u015eimdi \u00f6n\u00fcm\u00fczdeki y\u0131la bak\u0131yoruz. Ancak geli\u015fen ekonomik ko\u015fullar 2024 y\u0131l\u0131n\u0131n daha da \u00e7etin ge\u00e7ece\u011fini g\u00f6steriyor. Dolay\u0131s\u0131yla \u00e7ok daha iyi haz\u0131rlanmam\u0131z gereken bir y\u0131la giriyoruz. Bu sene ger\u00e7ekle\u015ftirdi\u011fimiz \u00fcst\u00fcn performans ve m\u00fc\u015fteri odakl\u0131 hizmet anlay\u0131\u015f\u0131m\u0131z\u0131 da 2024\u2019\u00fcn bir \u00f6n haz\u0131rl\u0131k \u00e7al\u0131\u015fmas\u0131 olarak g\u00f6r\u00fcp, yeni y\u0131lda da ayn\u0131 \u00e7al\u0131\u015fma azmi ile i\u015fimizi yapmaya devam edece\u011fiz.<\/p>\n

\u201c2024 y\u0131l\u0131nda da y<\/strong>eniliklerimizle sekt\u00f6re \u00f6nc\u00fcl\u00fck etmeye devam edece\u011fiz\u201d <\/strong><\/p>\n

Bununla birlikte 2023 y\u0131l\u0131nda ba\u015flatt\u0131\u011f\u0131m\u0131z ba\u015far\u0131l\u0131 kampanyalar\u0131m\u0131z\u0131, yeni y\u0131lda da s\u00fcrd\u00fcrmeyi planl\u0131yoruz. Ayr\u0131ca hizmet kalitemizin korunmas\u0131 ve geli\u015fmesinde en \u00f6nemli unsur olan ve alt\u0131 ay boyunca devam eden Yerinde Denetleme ve Merkezden Performans \u0130zleme Y\u00f6ntemimizi de devam edecek. Her sene oldu\u011fu gibi 2024 y\u0131l\u0131nda da yine Servis De\u011ferlendirme ve Geli\u015ftirme Program\u0131m\u0131z\u0131 yeni kriterlerle daha da geli\u015ftirip, yetkili servis ve bayilerimizin geli\u015fimine daha fazla katk\u0131 sa\u011flamay\u0131 hedefliyoruz. Yetkili bayi ve servislerimizin, performans de\u011ferlendirme program\u0131m\u0131z sayesinde \u00f6n\u00fcm\u00fczdeki y\u0131lda da yine sekt\u00f6r\u00fcn \u00f6nde gelen oyuncular\u0131 aras\u0131nda yer alacaklar\u0131na inan\u0131yoruz.<\/p>\n

MAN Ailesi olarak, \u015fimdiye kadar oldu\u011fu gibi bundan sonra da hep birlikte sekt\u00f6rde fark yaratmaya ve yeniliklerimizle sekt\u00f6re \u00f6nc\u00fcl\u00fck etmeye devam edece\u011fiz.\u201d <\/p>\n

\u201cHedefimiz; hizmet ve servis a\u011f\u0131 kalitemizi daha da \u00fcst noktalara ta\u015f\u0131mak\u201d<\/strong><\/p>\n

MAN Kamyon ve Otob\u00fcs Ticaret A.\u015e. Servis A\u011f\u0131 ve \u0130\u015f Geli\u015ftirme M\u00fcd\u00fcr\u00fc Gamze Harmandal\u0131 ise, yeni y\u0131lda da hizmet kalitesini daha da geli\u015ftirmek ad\u0131na \u00e7al\u0131\u015fmaya devam edeceklerini vurgulayarak, \u015funlar\u0131 kaydetti:<\/p>\n

\u201cMAN kamyon ve Otob\u00fcs Ticaret A.\u015e. olarak, zor bir y\u0131l\u0131 ba\u015far\u0131yla geride b\u0131rakt\u0131k. Bizi, bu zor d\u00f6nemde ba\u015far\u0131ya ta\u015f\u0131yan m\u00fc\u015fteri ili\u015fkilerimizi yeni y\u0131lda daha da geli\u015ftirmeyi ama\u00e7l\u0131yoruz. \u00d6zellikle m\u00fc\u015fterilerimize verdi\u011fimiz hizmetlerimizi ve yetkili servis a\u011f\u0131m\u0131z\u0131 s\u00fcrekli g\u00f6zden ge\u00e7irerek, hizmet kalitemizi daha da \u00fcst noktalara \u00e7\u0131kartmay\u0131 hedefliyoruz. Bu bulu\u015fma hepimiz i\u00e7in \u00e7ok verimli bir organizasyon oldu. Ayr\u0131ca, bu toplant\u0131m\u0131zda alt\u0131 ayl\u0131k de\u011ferlendirmeler sonucunda \u00f6d\u00fcl almay\u0131 hak eden t\u00fcm i\u015f ortaklar\u0131m\u0131z\u0131 kutluyoruz. Hep birlikte yeni y\u0131lda da m\u00fc\u015fterilerimizin \u2018ya\u015fam boyu i\u015f orta\u011f\u0131\u2019 olmaya devam edece\u011fiz.\u201d<\/p>\n

500\u2019\u00fc a\u015fk\u0131n kriter \u00fczerinde de\u011ferlendirilen ba\u015far\u0131l\u0131 servisler \u00f6d\u00fcllerini ald\u0131<\/strong><\/p>\n

MAN Bayi ve Yetkili Servis temsilcilerinin de fikirleri ile katk\u0131 sa\u011flad\u0131klar\u0131 2. D\u00f6nem Yetkili Servisler Toplant\u0131s\u0131\u2019nda, 2023 y\u0131l\u0131n\u0131n ikinci yar\u0131s\u0131nda yap\u0131lan MAN Servis De\u011ferlendirme Geli\u015ftirme Program\u0131 denetimlerinin sonu\u00e7lar\u0131 da a\u00e7\u0131kland\u0131. M\u00fc\u015fteri memnuniyetini temel alan program kapsam\u0131nda, 500\u2019\u00fc a\u015fk\u0131n kriter \u00fczerinden yap\u0131lan de\u011ferlendirmenin sonucunda ilk 3\u2019e giren ba\u015far\u0131l\u0131 yetkili servislere d\u00fczenlenen \u00f6zel bir t\u00f6renle \u00f6d\u00fclleri verildi.<\/p>\n

De\u011ferlendirmede, B Tipi Yetkili Servisler kategorisinde \u0130zmir Avos Yetkili Servisi 1\u2019inci s\u0131ray\u0131 al\u0131rken, MAN\u2019\u0131n Bursa servislerinden Mapar 2\u2019inci, EGEMAN ise, 3\u2019\u00fcnc\u00fc s\u0131rada yer ald\u0131. C Tipi Yetkili Servisler kategorisinde ise, Erzurum Do\u011fu- Trans 1\u2019inci oldu.<\/p>\n

Almanya merkezin d\u00fczenledi\u011fi \u201cM\u00fc\u015fteri Memnuniyeti\u201d \u00f6d\u00fcl\u00fc EGEMAN\u2019\u0131n oldu<\/strong><\/p>\n

Toplant\u0131da ayr\u0131ca, b\u00fcy\u00fck bir heyecanla beklenen Almanya merkez taraf\u0131ndan ger\u00e7ekle\u015ftirilen 2023 y\u0131l\u0131 2. D\u00f6nem M\u00fc\u015fteri Memnuniyet anketlerinin sonucunda belirlenen \u201cCustomer First\u201d \u00f6d\u00fcl\u00fc de sahibini buldu. M\u00fc\u015fteri memnuniyeti ve sunulan hizmetin kalitesini yans\u0131tan ve servisler aras\u0131nda b\u00fcy\u00fck bir prestij anlam\u0131na gelen anketin sonucunda, \u0130zmir\u2019den EGEMAN ilk s\u0131rada yer alarak, \u201cM\u00fc\u015fteri Memnuniyeti\u201d \u00f6d\u00fcl\u00fcn\u00fcn sahibi oldu.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

  MAN YETK\u0130L\u0130 SERV\u0130SLER\u0130 2023\u2019\u00dcN SON TOPLANTISINI ANKARA\u2019DA GER\u00c7EKLE\u015eT\u0130RD\u0130: MAN\u2019\u0131n Ba\u015far\u0131l\u0131 Yetkili Servisleri \u00d6d\u00fcllerini Ald\u0131 MAN Kamyon ve Otob\u00fcs Ticaret A.\u015e., 2023 y\u0131l\u0131 2. D\u00f6nem Yetkili Servisler toplant\u0131s\u0131n\u0131 Ankara\u2019da ger\u00e7ekle\u015ftirdi. Toplant\u0131da, Yetkili Servis De\u011ferlendirme ve Geli\u015ftirme Program\u0131 kapsam\u0131nda ba\u015far\u0131l\u0131 olan MAN Yetkili Servisleri d\u00fczenlenen \u00f6zel bir t\u00f6renle \u00f6d\u00fcllerini ald\u0131. \u00dc\u00e7 farkl\u0131 kategoride yap\u0131lan de\u011ferlendirmeler sonucunda […]<\/p>\n","protected":false},"author":1,"featured_media":45530,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/45529"}],"collection":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=45529"}],"version-history":[{"count":1,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/45529\/revisions"}],"predecessor-version":[{"id":45531,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/45529\/revisions\/45531"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/media\/45530"}],"wp:attachment":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=45529"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=45529"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=45529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}