{"id":38481,"date":"2022-03-10T13:53:52","date_gmt":"2022-03-10T10:53:52","guid":{"rendered":"https:\/\/emlaktuel.com\/?p=38481"},"modified":"2022-03-10T13:53:52","modified_gmt":"2022-03-10T10:53:52","slug":"renault-mais-musteri-memnuniyetinde-yeniden-onde","status":"publish","type":"post","link":"https:\/\/emlaktuel.com\/?p=38481","title":{"rendered":"Renault Mais M\u00fc\u015fteri memnuniyetinde Yeniden \u00d6nde"},"content":{"rendered":"<p><strong>M\u00fc\u015fteri deneyimini en iyi y\u00f6neten markalar\u0131 belirleyen \u015eikayetvar A.C.E Awards&#8217;ta Renault ve Dacia, ald\u0131klar\u0131 puanlar ile kendi kategorilerinde zirvede yer ald\u0131.\u00a0\u00a0<\/strong><strong>Renault ve Dacia, A.C.E Awards\u2019tan kazand\u0131klar\u0131 bu \u00f6d\u00fcl ile \u00fc\u00e7 y\u0131l \u00fcst \u00fcste kendi kategorilerinde m\u00fc\u015fteri deneyimini en iyi y\u00f6neten marka se\u00e7ilmi\u015f oldular.<\/strong><\/p>\n<p>\u015eikayetvar A.C.E Awards&#8217;ta en iyi m\u00fc\u015fteri memnuniyetini ya\u015fatan markalar bu y\u0131l\u00a07&#8217;nci kez \u00f6d\u00fcllendirildi.\u00a0M\u00fc\u015fteri Deneyim Endeksi ara\u015ft\u0131rmas\u0131 sonu\u00e7lar\u0131na g\u00f6re belirlenen kazananlar cevaplama h\u0131z\u0131, \u015fik\u00e2yet oran\u0131, \u00e7\u00f6z\u00fcm h\u0131z\u0131, memnuniyet d\u00fczeyi, te\u015fekk\u00fcr oran\u0131 ve markay\u0131 tercih etme oran\u0131 gibi kriterler baz al\u0131narak se\u00e7ildi.<\/p>\n<p>T\u00f6rende Renault ad\u0131na \u00f6d\u00fcl\u00fc Renault MA\u0130S Genel M\u00fcd\u00fcr\u00fc Berk \u00c7a\u011fda\u015f al\u0131rken, Dacia ad\u0131na ise Renault MA\u0130S Ticari Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Andreas Gabriel teslim ald\u0131. \u00a0Renault MA\u0130S Genel M\u00fcd\u00fcr\u00fc Berk \u00c7a\u011fda\u015f bu prestijli \u00f6d\u00fcl\u00fc almaktan mutluluk duyduklar\u0131n\u0131 ifade ederek \u201cM\u00fc\u015fteri memnuniyeti, Renault MA\u0130S olarak en \u00f6nemli g\u00fcndem maddelerimizin ba\u015f\u0131nda geliyor. M\u00fc\u015fteri memnuniyetini \u00f6n planda tuttu\u011fumuz bir\u00e7ok proje ger\u00e7ekle\u015ftiriyoruz. Faaliyet g\u00f6sterdi\u011fimiz t\u00fcm alanlarda b\u00fct\u00fcn m\u00fc\u015fterimize en do\u011fru \u00e7\u00f6z\u00fcmleri, en do\u011fru platformlar \u00fczerinden sunmak ve beklentilerini kar\u015f\u0131lamak birincil \u00f6nceli\u011fimiz. Ald\u0131\u011f\u0131m\u0131z bu \u00f6d\u00fcller de bizlere ne kadar do\u011fru bir yolda oldu\u011fumuzu g\u00f6steriyor. \u00d6n\u00fcm\u00fczdeki d\u00f6nemlerde de hedefimiz benzersiz bir m\u00fc\u015fteri deneyimi ve memnuniyeti sunmak olacak.\u201d dedi.<\/p>\n<h2><strong>Renault ile Dacia\u2019dan en iyi m\u00fc\u015fteri memnuniyeti uygulamalar\u0131<\/strong><\/h2>\n<p>Renault MA\u0130S, son y\u0131llarda d\u00f6n\u00fc\u015fen ihtiya\u00e7lara y\u00f6nelik bir\u00e7ok \u00e7\u00f6z\u00fcm\u00fc m\u00fc\u015fterileriyle bulu\u015fturuyor. Servis s\u00fcrecini pratik hale getiren Renault ve Dacia Port uygulamalar\u0131 ile kullan\u0131c\u0131larla do\u011frudan ileti\u015fim i\u00e7in kullan\u0131lan Diyalog ve Whatsapp Hatt\u0131, kaliteli bir m\u00fc\u015fteri deneyiminde \u00f6nemli rol oynuyor. Kap\u0131nda Vale Hizmeti, g\u00f6r\u00fcnt\u00fcl\u00fc g\u00f6r\u00fc\u015fme ve e-ticaret gibi hizmetler de m\u00fc\u015fterilerin hayat\u0131n\u0131 kolayla\u015ft\u0131r\u0131yor. Ayr\u0131ca Facebook, Twitter, Instagram, Linkedin gibi sosyal a\u011flar \u00fczerinden de m\u00fc\u015fteri beklentileri en h\u0131zl\u0131 \u015fekilde yan\u0131tlan\u0131yor.<\/p>\n<p>Kalite ve memnuniyet kontrol aramalar\u0131n\u0131n yap\u0131ld\u0131\u011f\u0131 Renault Dinliyor, taleplerin de\u011ferlendirildi\u011fi \u015eikayet Y\u00f6netim Ekibine ek olarak Sosyal Medya ve Dijital Kanallar Ekibi de mutlak m\u00fc\u015fteri memnuniyeti i\u00e7in kesintisiz hizmet sa\u011fl\u0131yor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri deneyimini en iyi y\u00f6neten markalar\u0131 belirleyen \u015eikayetvar A.C.E Awards&#8217;ta Renault ve Dacia, ald\u0131klar\u0131 puanlar ile kendi kategorilerinde zirvede yer ald\u0131.\u00a0\u00a0Renault ve Dacia, A.C.E Awards\u2019tan kazand\u0131klar\u0131 bu \u00f6d\u00fcl ile \u00fc\u00e7 y\u0131l \u00fcst \u00fcste kendi kategorilerinde m\u00fc\u015fteri deneyimini en iyi y\u00f6neten marka se\u00e7ilmi\u015f oldular. \u015eikayetvar A.C.E Awards&#8217;ta en iyi m\u00fc\u015fteri memnuniyetini ya\u015fatan markalar bu y\u0131l\u00a07&#8217;nci kez [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":38482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[5215],"tags":[15374,16140,16141],"_links":{"self":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/38481"}],"collection":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=38481"}],"version-history":[{"count":1,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/38481\/revisions"}],"predecessor-version":[{"id":38483,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/38481\/revisions\/38483"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/media\/38482"}],"wp:attachment":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=38481"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=38481"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=38481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}