{"id":25994,"date":"2018-12-22T10:51:27","date_gmt":"2018-12-22T07:51:27","guid":{"rendered":"https:\/\/emlaktuel.com\/?p=25994"},"modified":"2018-12-22T10:51:27","modified_gmt":"2018-12-22T07:51:27","slug":"yolculardan-istanbul-havalimani-icin-tam-not","status":"publish","type":"post","link":"https:\/\/emlaktuel.com\/?p=25994","title":{"rendered":"Yolcular&#8217;dan \u0130stanbul Havaliman\u0131 i\u00e7in Tam Not"},"content":{"rendered":"<p><strong>\u0130stanbul Havaliman\u0131 i\u00e7in yap\u0131lan yolcu memnuniyet ara\u015ft\u0131rmas\u0131 ile a\u00e7\u0131l\u0131\u015f\u0131ndan bu zamana kadar ilk yolcular\u0131n havaliman\u0131ndaki b\u00fct\u00fcn hizmetlerden memnun kald\u0131klar\u0131n\u0131 g\u00f6steriyor.<\/strong><\/p>\n<p>\u0130stanbul Havaliman\u0131 29 Ekim 2018&#8217;de a\u00e7\u0131lmas\u0131n\u0131n sonra tam kapasite ile hizmete girmesine y\u00f6nelik \u00e7al\u0131\u015fmalar tan h\u0131z devam ediyor. Bu arada m\u00fc\u015fterilerin memnuniyetini tespit etmek ve daha iyi hizmet verebilmek i\u00e7in\u00a0<strong>ERA Research &amp; Consultancy\u00a0<\/strong>\u015firketi ile i\u015fbirli\u011fi yap\u0131ld\u0131 ve yolcu deneyim ara\u015ft\u0131rmas\u0131 ger\u00e7ekle\u015ftirildi. Havaliman\u0131\u2019n\u0131n \u0130\u00e7 Hatlar ve D\u0131\u015f Hatlar Terminali\u2019nden giden yolcular\u0131n memnuniyetini \u00f6l\u00e7mek amac\u0131yla yap\u0131lan ara\u015ft\u0131rma sonu\u00e7lar\u0131, \u0130stanbul Havaliman\u0131\u2019na tam not verdirdi.<\/p>\n<h2><strong>\u0130stanbul Havaliman\u0131\u2019n\u0131 kullanan yolcular\u0131n seyahat al\u0131\u015fkanl\u0131klar\u0131\u2026<\/strong><\/h2>\n<p>Ara\u015ft\u0131rmaya g\u00f6re \u0130stanbul Havaliman\u0131\u2019n\u0131 i\u00e7 hat u\u00e7u\u015flar\u0131nda ilk defa kullanan yolcular\u0131n oran\u0131 %86 olurken, bu oran d\u0131\u015f hatlarda %85 seviyelerinde seyrediyor. \u0130stanbul Havaliman\u0131\u2019n\u0131 kullanarak i\u00e7 hatlardan giden yolcular\u0131n %74,4\u2019\u00fc tatil ama\u00e7l\u0131 seyahat ederken, i\u015f ama\u00e7l\u0131 seyahat edenlerin oran\u0131 ise %25,2 olarak ger\u00e7ekle\u015fiyor. D\u0131\u015f hatlarda ise bu oran tatil ama\u00e7l\u0131 seyahat edenlerde %72,8 iken i\u015f ama\u00e7l\u0131 seyahat edenlerde ise %27,2 oldu.<\/p>\n<p><strong>\u0130stanbul Havaliman\u0131 Terminal genelindeki memnuniyet oran\u0131 \u00e7ok y\u00fcksek!<\/strong><\/p>\n<p>\u0130stanbul Havaliman\u0131\u2019n\u0131 kullanan yolcular, terminale tam not veriyor. \u0130\u00e7 hatlardan giden yolcular\u0131n terminaldeki genel memnuniyet oran\u0131 %92 \u00e7\u0131karken, \u0130stanbul\u2019dan ilham al\u0131narak hayata ge\u00e7en terminalin mimari yap\u0131s\u0131n\u0131n be\u011feni oran\u0131 ise %99\u2019lara kadar ula\u015f\u0131yor. Havaliman\u0131n\u0131n genel temizli\u011finden yolcular\u0131n %97\u2019si memnun olurken, bekleme alanlar\u0131n\u0131n yeterlili\u011fi ve rahat olmas\u0131 konusunda yolcular\u0131n memnuniyet oran\u0131 %93 olarak \u00f6n plana \u00e7\u0131k\u0131yor. Terminal i\u00e7i ula\u015f\u0131mdan memnun olanlar\u0131n oran\u0131 %88 olarak a\u00e7\u0131klan\u0131rken havaland\u0131rma memnuniyet oran\u0131 ise %92 seviyelerinde.<\/p>\n<p>\u0130stanbul Havaliman\u0131\u2019ndan K\u0131br\u0131s ve Bak\u00fc\u2019ye giden d\u0131\u015f hat yolcular\u0131n\u0131n terminal genelinden memnuniyeti %90 d\u00fczeylerinde olurken, \u0130stanbul Havaliman\u0131\u2019n\u0131n mimari yap\u0131s\u0131 ise %98 oran ile memnuniyet kriterlerinde ilk s\u0131rada yer al\u0131yor. Havaliman\u0131n\u0131n genel temizli\u011finden memnuniyet oran\u0131n\u0131n %91 \u00e7\u0131kt\u0131\u011f\u0131 ara\u015ft\u0131rmada, tuvalet temizli\u011findeki memnuniyet oran\u0131 ise %84 olarak belirtiliyor.<\/p>\n<p>\u0130stanbul Havaliman\u0131\u2019n\u0131n yolculara hizmet baz\u0131nda sa\u011flad\u0131\u011f\u0131 memnuniyetin de \u00f6l\u00e7\u00fcmlendi\u011fi ara\u015ft\u0131rmada dikkat \u00e7ekici sonu\u00e7lar yer al\u0131yor. \u0130\u00e7 hatlar giden yolcular\u0131n %95\u2019i g\u00fcvenlik hizmetlerinden memnun olurken bu oran d\u0131\u015f hatlarda %93 seviyelerine \u00e7\u0131k\u0131yor. \u0130\u00e7 hatlar yolcular\u0131n\u0131n dan\u0131\u015fma hizmetinden memnuniyet oran\u0131 %95 olurken, bu oran d\u0131\u015f hatlarda 2 baz puan artarak %97 olarak ger\u00e7ekle\u015fiyor. Bekleme s\u00fcresini azaltmak i\u00e7in haz\u0131rlanan 500\u2019\u00fc a\u015fk\u0131n normal ve self check-in imk\u00e2n\u0131n\u0131n sunuldu\u011fu check-in hizmetinden genel olarak memnunum diyenlerin oran\u0131 i\u00e7 hatlarda %92 olurken, bu oran d\u0131\u015f hatlarda ise %89 olarak g\u00f6r\u00fcl\u00fcyor. 40.000 ara\u00e7 kapasitesiyle Avrupa\u2019n\u0131n en b\u00fcy\u00fck ara\u00e7 otopark\u0131na sahip olan \u0130stanbul Havaliman\u0131\u2019n\u0131n otopark hizmetlerinden memnuniyet oran\u0131n\u0131n da soruldu\u011fu ara\u015ft\u0131rmada bu oran i\u00e7 hatlarda %74, d\u0131\u015f hatlar giden yolcularda ise %83 olarak yer al\u0131yor.<\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0130stanbul Havaliman\u0131 i\u00e7in yap\u0131lan yolcu memnuniyet ara\u015ft\u0131rmas\u0131 ile a\u00e7\u0131l\u0131\u015f\u0131ndan bu zamana kadar ilk yolcular\u0131n havaliman\u0131ndaki b\u00fct\u00fcn hizmetlerden memnun kald\u0131klar\u0131n\u0131 g\u00f6steriyor. \u0130stanbul Havaliman\u0131 29 Ekim 2018&#8217;de a\u00e7\u0131lmas\u0131n\u0131n sonra tam kapasite ile hizmete girmesine y\u00f6nelik \u00e7al\u0131\u015fmalar tan h\u0131z devam ediyor. Bu arada m\u00fc\u015fterilerin memnuniyetini tespit etmek ve daha iyi hizmet verebilmek i\u00e7in\u00a0ERA Research &amp; Consultancy\u00a0\u015firketi ile i\u015fbirli\u011fi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25542,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[26],"tags":[12316,12476,12659,12652],"_links":{"self":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/25994"}],"collection":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25994"}],"version-history":[{"count":1,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/25994\/revisions"}],"predecessor-version":[{"id":25995,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/posts\/25994\/revisions\/25995"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=\/wp\/v2\/media\/25542"}],"wp:attachment":[{"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=25994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emlaktuel.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=25994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}